Question 1

How quickly can you fix my broken springs?

Accepted Answer

We understand that a broken garage door spring is an urgent issue that can leave your car stuck or your home unsecured. In most cases, we can have a technician at your location within 2-4 hours during business hours. For emergencies, we offer same-day service. The actual spring replacement typically takes 30-60 minutes once our technician arrives. We stock the most common spring sizes on our service vehicles, so there's rarely a need to wait for parts. If you're experiencing a broken spring, don't attempt to operate the door manually—call us immediately and we'll get you back up and running as quickly as possible.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break primarily due to metal fatigue from repeated use over time. Most springs are rated for approximately 10,000 cycles (one cycle = one open and one close), which translates to about 7-9 years for the average household. Several factors can accelerate spring failure: lack of maintenance and lubrication, extreme temperature fluctuations common in Rochester winters, rust and corrosion, incorrect spring size for the door weight, and poor-quality springs. Signs that your springs may be nearing failure include loud squeaking, the door appearing crooked when opening, slower operation, and visible gaps in the spring coils. We recommend annual maintenance inspections to catch potential problems before they become emergencies.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new custom garage door is a significant investment in your home. We offer several flexible financing options to help make your dream door affordable. We partner with established financing companies to offer 0% interest for 12 months on approved credit, extended payment plans up to 60 months, low monthly payment options, and quick approval process (often within minutes). During your free consultation, our team will walk you through all available financing options and help you find a plan that fits your budget. A new garage door not only enhances your home's curb appeal but can also increase property value by up to 4%—making it one of the best home improvement investments you can make.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles and materials to suit any home and budget. Our selection includes traditional raised-panel steel doors, carriage house style doors, contemporary/modern aluminum and glass doors, custom wood doors, insulated doors (R-value up to 18), and fiberglass doors. We work with top manufacturers including Clopay, Amarr, CHI, and Wayne Dalton. Each installation includes professional measuring, removal of your old door, complete installation and hardware, opener compatibility check, and a full warranty on parts and labor.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally before winter sets in. Regular maintenance extends the life of your garage door system, prevents unexpected breakdowns, and ensures safe operation. Our 25-point maintenance inspection includes lubricating all moving parts, testing and adjusting spring tension, inspecting cables for wear, aligning and testing safety sensors, tightening all hardware, testing auto-reverse safety features, and checking weatherstripping. Between professional visits, you can help maintain your door by keeping tracks clean, listening for unusual sounds, and visually inspecting hardware monthly.

Question 6

What is included in your warranty?

Accepted Answer

We stand behind our work with one of the best warranties in the industry. All of our services come with a 3-year labor warranty on installation and repairs, manufacturer's warranty on parts (varies by product, typically 1-10 years), lifetime warranty on spring installation labor, 90-day satisfaction guarantee, and free callback if any issues arise within 30 days. For new door installations, you'll also receive the manufacturer's warranty which can range from 3 years to lifetime depending on the door model. We're so confident in our work that if you're not completely satisfied, we'll make it right.

Question 7

Do you service commercial garage doors?

Accepted Answer

While our primary focus is residential garage doors, we do offer commercial services for small to medium businesses in the Rochester area. This includes roll-up door repair and installation, sectional door service, high-lift and vertical-lift door systems, dock equipment, and commercial opener systems. For large commercial or industrial projects, we can provide referrals to specialized commercial door companies we trust.

Question 8

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, first check these common issues: verify the opener is plugged in and has power, check if the wall switch or remote batteries need replacing, make sure the door isn't locked (check the manual lock), look for obstructions in the track or under the door, and check if the emergency release cord has been pulled. If none of these solve the problem, it could be a broken spring (you'll hear a loud bang), a stripped gear in the opener, a broken cable, or an electrical issue. Do not try to force the door open manually if springs are broken—this can be dangerous. Call us and we'll diagnose the problem safely.

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